Network Outage – Smithsonian Mason School of Conservation

September 18, 2019 1:56 p.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Smithsonian Mason School of Conservation buildings
Status: 
Open
Resolved alert: 
09/16/2019 3:56 pm

Customers were having issues with connectivity.

Initial symptoms: 

Customers were having issues with connectivity.

Duration: 
09/16/2019 2:45 pm - 09/16/2019 3:56 pm
Impact to Mason: 

Users could not connect to network to complete their work.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

Client VLAN caused a high CPU utilization.

Resolution: 

VLAN was shut down on the Mason side of the connection. Smithsonian was contacted to check their side of link and see what was causing the issue with the VLAN.

Prevention: 

Network Engineering is working with Smithsonian to determine the cause and possible methods of prevention.

STATISTICS