Outage category: Wired Network, Wireless Network
Location: Smithsonian Mason School of Conservation buildings
Status: Open
Resolved Alert:
Initial Symptoms
Customers were having issues with connectivity.
Root Cause Analysis
Cause
Client VLAN caused a high CPU utilization.
Resolution
VLAN was shut down on the Mason side of the connection. Smithsonian was contacted to check their side of link and see what was causing the issue with the VLAN.
Prevention
Network Engineering is working with Smithsonian to determine the cause and possible methods of prevention.