Network Outage – Point of View (Lorton)
July 02, 2021 12:34 p.m.Outage category:
Wired Network, Wireless Network
Location:
Point of View, Lorton VA
Status:
Closed
Resolved alert:
07/02/2021 12:05 pm
No Internet service for Wired and Wireless users for Point of View building
Initial symptoms:
Network monitoring showed issues with network equipment at Point of View.
Duration:
07/02/2021 9:00 am - 07/02/2021 12:05 pm
Impact to Mason:
No Internet service for Wired and Wireless users for Point of View buildings.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Extended power outage due to a recent storm caused the UPS battery depleted and died out. When power came back, UPS did not.
Resolution:
Removed dead UPS and plug network equipment directly to the wall.
Prevention:
Removed dead UPS and plug network equipment directly to the wall.
STATISTICS
Service Team:
NSOPS