After Action Report: TDX Webhooks

Outage category:

TeamDynamix

Location:

All Campuses

Status:

Closed

Resolved alert:

04/08/2024 7:18 am

TDX users would not see the normal set up automations function in workflows or iPaaS flows called by webhooks.

Initial symptoms:

Tickets were not updating properly for some automations.

Duration:

04/05/2024 3:01 pm - 04/08/2024 7:18 am

Impact to Mason:

Ticketing was impacted but still functioning.

Affected Services:

Administrative Applications

Other Affected Services:

The affected application was TeamDynamix

ROOT CAUSE ANALYSIS

Cause:

From vendor: issue was caused by a concurrency lock not releasing appropriately for your instance.

Resolution:

From Vendor: We were able to manually release the lock to restore service.

Prevention:

Vendor is working on issue.

STATISTICS

Service Team:

ITSM Tool Core Team, Vendor

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