Network Outage – The Smart Lab at the Science and Technology Campus

April 05, 2023 2:47 p.m.
Network Outage - The Smart Lab at the Science and Tech Campus
Outage category: 
Wired Network, Wireless Network
Location: 
The Smart Lab at the Science and Technology Campus
Status: 
Closed
Resolved alert: 
04/04/2023 4:30 pm

Wired and wireless network outage

Initial symptoms: 

A brief network outage occurred on the Comcast Internet Provider’s side near the Science and Tech Campus. After Comcast resolved the issue, the modem in the Smart Lab could not be reached. Therefore, a network engineer was dispatched to perform a hard reboot on the modem. As a result, the services were restored.

Duration: 
04/04/2023 3:36 pm - 04/04/2023 4:30 pm
Impact to Mason: 

None, Smart Lab was unoccupied at time of outage.

Affected Services: 
Wireless (Wi-Fi) Network, Network Access
ROOT CAUSE ANALYSIS
Cause: 

Comcast network outage and subsequent repair necessitated a modem reboot.

Resolution: 

Modem was hard-rebooted.

Prevention: 

N/A

STATISTICS
Service Team: 
NSOPS