Network Outage – The Smart Lab at the Science and Technology CampusApril 05, 2023 2:47 p.m.
Network Outage - The Smart Lab at the Science and Tech Campus
Wired Network, Wireless Network
The Smart Lab at the Science and Technology Campus
04/04/2023 4:30 pm
Wired and wireless network outage
A brief network outage occurred on the Comcast Internet Provider’s side near the Science and Tech Campus. After Comcast resolved the issue, the modem in the Smart Lab could not be reached. Therefore, a network engineer was dispatched to perform a hard reboot on the modem. As a result, the services were restored.
04/04/2023 3:36 pm - 04/04/2023 4:30 pm
Impact to Mason:
None, Smart Lab was unoccupied at time of outage.
Wireless (Wi-Fi) Network, Network Access
ROOT CAUSE ANALYSIS
Comcast network outage and subsequent repair necessitated a modem reboot.
Modem was hard-rebooted.