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Microsoft Office 365 Services Disruption

Resolved Alert:

Microsoft is reporting that issue with accessing Microsoft Office 365 services should now be resolved.

They are reporting the following services as service restored.

Outlook.com
Microsoft Teams
Exchange Online
Microsoft Forms
SharePoint Online/OneDrive for Business
Office Web Applications
OneNote
Microsoft Stream

This service issue impacted access to multiple Microsoft Office 365 services to include, but not limited to, Microsoft Teams, Forms, Exchange Online, and SharePoint Online/OneDrive for Business.

This issue may have impacted access to Microsoft Office 365 services worldwide.

(READ MORE)
March 16, 2021 11:06 a.m.

Alert Updates:

Microsoft has identified the underlying cause of the problem and deployed an update to resolve the issue. The update has finished its deployment to all impacted regions.  Microsoft is monitoring the Microsoft Office 365 Services as they continue the process of recovery and return to normal functioning.
This service issue has impacted access to multiple Microsoft Office 365 services to include, but not limited to, Microsoft Teams, Forms, Exchange Online, and SharePoint Online/OneDrive for Business. This issue may have impacted access to Microsoft Office 365 services worldwide.
This issue may have impacted both Mason’s Office 365 employee and the MasonLive student tenants.
We will provide additional updates once more information becomes available.
March 15, 2021 7:50 p.m.

Microsoft believes they have determined what caused the access problems with various Microsoft Office 365 services. They are currently working to restore the services to normal functioning.

At this time, users may have problems accessing Microsoft Office 365 services, to include but not exclusive to, Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.

This issue may be impacting Microsoft Office 365 services worldwide. This issue may impact both Mason’s Office 365 employee and the MasonLive student tenants.

We will provide additional updates once more information becomes available.

March 15, 2021 5:39 p.m.

Initial Alert:

Microsoft is currently investigating an issue affecting access to multiple Microsoft Office 365 services. At this time, users may have problems accessing Microsoft Office 365 services, to include but not exclusive to, Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business.

This issue may be impacting Microsoft Office 365 services worldwide. This issue may impact both Mason’s Office 365 employee and the MasonLive student tenants.

We will provide additional updates once more information becomes available.

March 15, 2021 4:52 p.m.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.