Array
(
    [_edit_lock] => Array
        (
            [0] => 1616114198:41
        )

    [_edit_last] => Array
        (
            [0] => 5
        )

    [show_in_notification] => Array
        (
            [0] => 0
        )

    [_show_in_notification] => Array
        (
            [0] => field_5b73bb207b697
        )

    [status] => Array
        (
            [0] => Resolved
        )

    [_status] => Array
        (
            [0] => field_5b47fa29827c3
        )

    [new_outage_message] => Array
        (
            [0] => ITS has received reports of difficulties using the ITS Ticketing system. This would affect the client and technician portals. Customers using the ITS Service Catalog to request services or report issues may or may not be able to reach the appropriate form after clicking on the button on the Service Catalog. Technicians may receive a message stating they do not have permission to access the application. The vendor is aware of the issue and working on it currently.
        )

    [_new_outage_message] => Array
        (
            [0] => field_5b71b781c537c
        )

    [start_date_and_time] => Array
        (
            [0] => 2021-03-17 12:15:00
        )

    [_start_date_and_time] => Array
        (
            [0] => field_5b634bb5d7f0c
        )

    [status_update_repeater] => Array
        (
            [0] => 
        )

    [_status_update_repeater] => Array
        (
            [0] => field_5b71b80efbb63
        )

    [e-mail_settings_e-mail_alerts] => Array
        (
            [0] => yes
        )

    [_e-mail_settings_e-mail_alerts] => Array
        (
            [0] => field_5b5ebeb3cd8f5
        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => a:1:{i:0;s:19:"ITS Alerts Listserv";}
        )

    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => field_5b5ebf07cd8f6
        )

    [e-mail_settings] => Array
        (
            [0] => 
        )

    [_e-mail_settings] => Array
        (
            [0] => field_5b5ebd94cd8f4
        )

    [_yoast_wpseo_focuskeywords] => Array
        (
            [0] => []
        )

    [_yoast_wpseo_keywordsynonyms] => Array
        (
            [0] => [""]
        )

    [_yoast_wpseo_estimated-reading-time-minutes] => Array
        (
            [0] => 
        )

    [_jd_tweet_this] => Array
        (
            [0] => no
        )

    [email_alert_status] => Array
        (
            [0] => 1
        )

    [resolved_text_area] => Array
        (
            [0] => The issue affecting the ITS Ticketing System client and technician portals has been resolved by the vendor. If you continue to have issues accessing service request forms, or the technician portal, please contact the Support Center to follow up.
        )

    [_resolved_text_area] => Array
        (
            [0] => field_5b599c74dc9ef
        )

    [end_date_and_time] => Array
        (
            [0] => 2021-03-18 09:13:53
        )

    [_end_date_and_time] => Array
        (
            [0] => field_5b634c1bd7f0e
        )

)

TeamDynamix Issue

Resolved Alert:

The issue affecting the ITS Ticketing System client and technician portals has been resolved by the vendor. If you continue to have issues accessing service request forms, or the technician portal, please contact the Support Center to follow up.

(READ MORE)

Initial Alert:

ITS has received reports of difficulties using the ITS Ticketing system. This would affect the client and technician portals. Customers using the ITS Service Catalog to request services or report issues may or may not be able to reach the appropriate form after clicking on the button on the Service Catalog. Technicians may receive a message stating they do not have permission to access the application. The vendor is aware of the issue and working on it currently.


X
Complete your IT Security Awareness Training
As part of Cyber Security Awareness Month, all faculty and staff should have received notice regarding their required annual IT Security Awareness Training. Please see the email from ITS for details or go to MasonLEAPS to complete your training by Monday, November 15.