Chegg Data Breach Impacts Mason Students

In September 2018, a data breach from, a company that offers textbook rental and tutoring services, exposed the information of 40 million customers, some within the Mason community. The data that was breached included usernames, email addresses, shipping addresses, and passwords. Recently this information was discovered on publicly accessible sources and now poses a significant threat. At this time, there is no information from Chegg about the cause of the breach.

Information Technology Services (ITS) has reached out directly to those that have been identified as part of this breach but advises anyone who signed up for using their Mason email addresses ( or to update their account passwords to avoid possible account compromise.

What you should do:

  • If you have used, ITS advises that you reset your MasonLive Microsoft Account Password and Patriot Pass Password immediately. To reset your passwords, visit
  • If you have not heard from Chegg directly about your stolen account information, you should go to the Chegg website and change your password immediately.
  • ITS strongly recommends you create unique passwords across multiple services and sites; you should update your passwords on other websites (i.e. Amazon, banking, social media, etc.) that may have used your Chegg password.