Array
(
    [_yst_prominent_words_version] => Array
        (
            [0] => 1
        )

    [_edit_lock] => Array
        (
            [0] => 1604949457:17
        )

    [_edit_last] => Array
        (
            [0] => 17
        )

    [show_in_notification] => Array
        (
            [0] => 0
        )

    [_show_in_notification] => Array
        (
            [0] => field_5b73bb207b697
        )

    [status] => Array
        (
            [0] => Resolved
        )

    [_status] => Array
        (
            [0] => field_5b47fa29827c3
        )

    [new_outage_message] => Array
        (
            [0] => ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue.
        )

    [_new_outage_message] => Array
        (
            [0] => field_5b71b781c537c
        )

    [start_date_and_time] => Array
        (
            [0] => 2019-10-07 08:45:47
        )

    [_start_date_and_time] => Array
        (
            [0] => field_5b634bb5d7f0c
        )

    [status_update_repeater] => Array
        (
            [0] => 
        )

    [_status_update_repeater] => Array
        (
            [0] => field_5b71b80efbb63
        )

    [e-mail_settings_e-mail_alerts] => Array
        (
            [0] => no
        )

    [_e-mail_settings_e-mail_alerts] => Array
        (
            [0] => field_5b5ebeb3cd8f5
        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => 
        )

    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => field_5b5ebf07cd8f6
        )

    [e-mail_settings] => Array
        (
            [0] => 
        )

    [_e-mail_settings] => Array
        (
            [0] => field_5b5ebd94cd8f4
        )

    [_jd_tweet_this] => Array
        (
            [0] => no
        )

    [_yoast_wpseo_primary_archive_category] => Array
        (
            [0] => 
        )

    [email_alert_status] => Array
        (
            [0] => 1
        )

    [_yoast_wpseo_focuskeywords] => Array
        (
            [0] => []
        )

    [_yoast_wpseo_keywordsynonyms] => Array
        (
            [0] => [""]
        )

    [resolved_text_area] => Array
        (
            [0] => The ITSM Core Support Team has determined that the vendor has restored the services associated with TeamDynamix. An after-action report will be posted explaining the issue once we have the information from the vendor. If you continue to have issues with the ticketing or making a service request through the service catalog, please contact the Support Center to report the issue.
        )

    [_resolved_text_area] => Array
        (
            [0] => field_5b599c74dc9ef
        )

    [end_date_and_time] => Array
        (
            [0] => 2019-10-08 08:00:00
        )

    [_end_date_and_time] => Array
        (
            [0] => field_5b634c1bd7f0e
        )

)

TeamDynamix Slowness

Resolved Alert:

The ITSM Core Support Team has determined that the vendor has restored the services associated with TeamDynamix. An after-action report will be posted explaining the issue once we have the information from the vendor. If you continue to have issues with the ticketing or making a service request through the service catalog, please contact the Support Center to report the issue.

(READ MORE)

Initial Alert:

ITS ticketing system, TeamDynamix, is experiencing an increase in response time on the platform. The vendor is working to resolve the issue.


For additional information regarding the outage, please view the After Action Report.

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