Outage category: Banner
Location: All ePrint users
Status: Closed
Resolved Alert: Tue, March 14, 2023 8:38 am
Initial Symptoms
ePrint URL could not be found when the ePrint administrator attempted to login Monday morning.
Root Cause Analysis
Cause
Changes made to resolve the index breakage problems
Resolution
Restored from backup prior to changes and reload reports.
Prevention
Since the ePrint test environment was not having issues, changes were not tested there first. Future changes will be tested there to make sure that the application can be restarted.