GMU Authentication Services

Outage category: 
Applications
Location: 
All Campuses
Status: 
Closed

GMU has been experiencing intermittent behavior of its authentication services causing login issues with sites such as Patriot Web.

Initial symptoms: 

Customer reporting they are not able to log into services.

Duration: 
05/06/2020 7:00 pm
Impact to Mason: 

Some services are intermittently available as authentication services are not always available.

Affected Services: 
Central Authentication Service (CAS), Shibboleth
ROOT CAUSE ANALYSIS
Cause: 

Unknown at this time.

Resolution: 

Mason moved authentication services to an outside provider.

Prevention: 

Mason moved authentication services to an outside provider.

STATISTICS
Service Team: 
Advanced Technology and Cloud Compute and Storage Operations