Network Outage – The Recreation Athletic Complex (RAC) Building 1st Floor B Side
April 06, 2022 7:34 a.m.Outage category:
Wired Network, Wireless Network
Location:
The Recreation Athletic Complex (RAC) Building 1st Floor B Side
Status:
Closed
Resolved alert:
04/05/2022 4:22 pm
No Wired and Wireless services for the Recreation Athletic Complex (RAC) building – 1st Floor – B Side
Initial symptoms:
Switch down according to monitoring system.
Duration:
04/05/2022 1:58 pm - 04/05/2022 4:22 pm
Impact to Mason:
No Wired and Wireless services for the Recreation Athletic Complex (RAC) building – 1st Floor – B Side
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Bad Gbic module at the router side caused increasing CRC errors.
Resolution:
Replaced bad Gbic module
Prevention:
Have adequate hardware inventory for replacement.
STATISTICS
Service Team:
NSOPS