Network Outage – Avaya Phone Outage – Peterson Building

October 20, 2023 8:04 a.m.
Outage category: 
Wired Network
Location: 
Peterson Building
Status: 
Closed
Resolved alert: 
10/16/2023 4:44 pm

At approximately 04:05 PM, the Peterson building experienced intermittent network issue lasted roughly 10 minutes.
The outage had caused Avaya phones to be offline and performance issue for other network services.

Initial symptoms: 

Intermittent loss of wired internet and VoIP phone connections in Peterson Building.

Duration: 
10/16/2023 4:14 pm - 10/16/2023 4:44 pm
Impact to Mason: 

Intermittent loss of wired internet and VoIP phone connections in Peterson Building.

Affected Services: 
Network Access, Telephone Services
ROOT CAUSE ANALYSIS
Cause: 

A router experienced issues, causing problems for the internet connection for the Peterson Building.

Resolution: 

The router was rebooted.

Prevention: 

Schedule recurring reboots from 8 weeks to 2 weeks to increase reliability or router.

STATISTICS
Service Team: 
NSOPS, NSENG