Issues with Accessing Microsoft 365 Apps and Services

Resolved Alert:

Microsoft is reporting that the issue with users accessing Microsoft Office 365 apps or services should now be resolved. During the time of the issue, users may have been unable to view or access Microsoft 365 apps or services.
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Initial Alert:

Microsoft is reporting an issue with users accessing Microsoft Office 365 apps or services. Clients may experience anything from slowness in accessing an app or service, to not being able to access the app or service at all.

This may include but is not limited to:
– Microsoft 365 Online apps – Users may be unable to access Microsoft 365 web apps, such as Excel Online. Additionally, the search bar may not appear in any Office Online service.
– Microsoft Teams – Users may be unable to access the Microsoft Teams admin center.
– SharePoint Online – Users may be unable to view the settings gear, search bar and waffle.
– Microsoft Planner – Users may be unable to access Microsoft 365 web apps through Microsoft Planner.

This is a Microsoft Office 365 service wide issue.

This issue may impact both the Microsoft Office 365 and MasonLive systems.

We will provide additional information as it becomes available.


If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.