NETWORK OUTAGE – LOUDOUN CAMPUS
January 31, 2019 12:00 a.m.Location:
Mason at Loudoun
Status:
Closed
Resolved alert:
01/15/2019 10:40 am
All network connectivity has been restored to Loudoun Campus.
Initial symptoms:
Loss of wired and wireless internet connectivity
Duration:
01/15/2019 9:47 am - 01/15/2019 10:40 am
Impact to Mason:
Mason at Loudoun was without wired and wireless Internet connectivity.
Affected Services:
Wireless (Wi-Fi) Network
Other Affected Services:
Wired Network
ROOT CAUSE ANALYSIS
Cause:
Open Shortest Path First (OSPF) routing protocol adjacency was not forming due to an incorrect MTU configuration on the link.
Resolution:
MTU was adjusted to match on both sides of the link.
Prevention:
Ensure that line has the same configuration in routers on both ends of links.
STATISTICS
Service Team:
NA