Network Outage – Robinson Hall – 4th floor – B-Side

Outage category: 
Wired Network, Wireless Network
Location: 
Robinson Hall 4th Floor B Side,
Status: 
Open
Resolved alert: 
02/06/2019 10:49 am

Robinson Hall – 4th floor, B-Side is experienced a network outage.

Initial symptoms: 

Loss of wired and wireless connectivty.

Duration: 
02/06/2019 9:12 am - 02/06/2019 10:49 am
Impact to Mason: 

Robinson Hall 4th floor B side was without network connectivity.

Affected Services: 
Network Access, Wireless (Wi-Fi) Network (eduroam)
ROOT CAUSE ANALYSIS
Cause: 

A fiber cable on the panel was dirty.

Resolution: 

Fiber cable was removed, cleaned and reinstalled.

Prevention: 

N/A

STATISTICS
Service Team: 
Network Security Operations