Network Outage – Robinson Hall – 4th floor – B-Side
February 28, 2019 12:00 a.m.Outage category:
Wired Network, Wireless Network
Location:
Robinson Hall 4th Floor B Side,
Status:
Open
Resolved alert:
02/06/2019 10:49 am
Robinson Hall – 4th floor, B-Side is experienced a network outage.
Initial symptoms:
Loss of wired and wireless connectivty.
Duration:
02/06/2019 9:12 am - 02/06/2019 10:49 am
Impact to Mason:
Robinson Hall 4th floor B side was without network connectivity.
Affected Services:
Network Access, Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause:
A fiber cable on the panel was dirty.
Resolution:
Fiber cable was removed, cleaned and reinstalled.
Prevention:
N/A
STATISTICS
Service Team:
Network Security Operations