ESRI ArcGIS Login Issues

October 01, 2024 9:49 a.m.
Outage category: 
Applications
Location: 
All User of ESRI products and services
Status: 
Closed
Resolved alert: 
09/26/2024 9:18 pm

When users attempt to login to any of the ESRI application portals, instead of receiving a standard Mason Shibboleth login, they receive the following error message: “The request cannot be fulfilled because the message received does not meet the security requirements of the login service.”

Initial symptoms: 

Users were attempting to login to ArcGIS Pro which requires a single sign-on to use the desktop application. Users then received the error message: “The request cannot be fulfilled because the message received does not meet the security requirements of the login service.” instead of receiving a standard login screen.

Duration: 
09/25/2024 4:46 pm - 09/26/2024 9:18 pm
Impact to Mason: 
Users are unable to use ESRI applications or services. This impacted courses that depend on these applications as part of their instruction.
Affected Services: 
Application Software
Other Affected Services: 
ArcGIS Online, ESRI admin portal, ArcGIS Pro
ROOT CAUSE ANALYSIS
Cause: 

An update to the security parameters were not provided to Unicon.

Resolution: 

The proper security certificate was updated with Unicon.

Prevention: 

Currently this portal is maintained outside of ITS. We are currently exploring moving support inside ITS.

STATISTICS
Service Team: 
TSS Logistics, ITS Finance, Computing Services, CCSE