NETWORK OUTAGE – SMART LAB IN SCIENCE & TECH CAMPUS
February 24, 2022 11:55 a.m.Outage category:
Wired Network, Wireless Network
Location:
SMART Lab (Science & Tech Campus)
Status:
Closed
Resolved alert:
02/24/2022 11:30 am
The SMART Lab lost internet connectivity.
Initial symptoms:
Uplink between our switch and router went down causing Wired and Wireless outages for the lab.
Duration:
02/24/2022 9:25 am - 02/24/2022 11:30 am
Impact to Mason:
Wired and Wireless outage for the SMART Lab.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
Uplink between our switch and router went down.
Resolution:
Physically bounced the interface
Prevention:
NSOPS will have an engineer prepared and ready to dispatch on time
STATISTICS
Service Team:
NSOPS