Website Errors and Latency
April 22, 2025 10:58 a.m.Outage category:
Website
Location:
web users - cloud hosted by vendor
Status:
Closed
Resolved alert:
04/21/2025 7:39 pm
Several websites were responding very slow or receiving Cloudflare errors and not loading.
Initial symptoms:
Users reported the following: Sites not loading or loading very slowly.
Web Operations & Services started seeing Cloudflare errors
Duration:
04/21/2025 3:24 pm - 04/21/2025 7:39 pm
Impact to Mason:
Visitors to websites could not reach, or had issues reaching, websites.
Affected Services:
Web Hosting
Other Affected Services:
Websites of the following sites:
https://events.admissions.gmu.edu
https://appliedpeacestrategies.gmu.edu
https://cahmp.gmu.edu
https://capmm.science.gmu.edu
https://caps.gmu.edu
https://care.gmu.edu
https://campusclimate.gmu.edu
https://cdc.gmu.edu
https://criminaljustice.law.gmu.edu
https://4va.gmu.edu
https://gmutv.gmu.edu
https://ibi.gmu.edu
https://idia.gmu.edu
https://iseai.gmu.edu
https://its.gmu.edu
https://masonleads.gmu.edu
https://oai.gmu.edu
https://printandmail.gmu.edu
https://psychpracticum.gmu.edu
https://qsec.gmu.edu
https://registrar.gmu.edu
https://sls.gmu.edu
https://archive.spirit.gmu.edu
https://marcomm.ulife.gmu.edu
ROOT CAUSE ANALYSIS
Cause:
Vendor reported a bot attack on qsec.gmu.edu
Resolution:
Vendor blocked the user-agent of the offending bot and hardened the firewall rules
Prevention:
Firewall rules were made more restrictive
STATISTICS
Service Team:
Web Operations & Services