NETWORK OUTAGE – 10340 DEMOCRACY LANE (CENTER FOR PSYCHOLOGICAL SERVICES)

Outage category: 
Wired Network, Wireless Network
Location: 
10340 DEMOCRACY LANE (CENTER FOR PSYCHOLOGICAL SERVICES)
Status: 
Closed
Resolved alert: 
03/23/2022 2:06 pm

Wired and Wireless services interrupted as a result of a power failure do to flooding.

Initial symptoms: 

Ticket was put in by Manager on-site because of flooding issue.

Duration: 
03/22/2022 1:37 pm - 03/23/2022 2:06 pm
Impact to Mason: 

No Wired and Wireless services for this location

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

The building experienced flooding.

Resolution: 

Turned off power to our network equipment to prevent shorts.

Prevention: 

Have staff readily on-site to work on restoring the network once the power issue is corrected.

STATISTICS
Service Team: 
NSOPS