NETWORK OUTAGE – 10340 DEMOCRACY LANE (CENTER FOR PSYCHOLOGICAL SERVICES)
March 24, 2022 7:19 a.m.Outage category:
Wired Network, Wireless Network
Location:
10340 DEMOCRACY LANE (CENTER FOR PSYCHOLOGICAL SERVICES)
Status:
Closed
Resolved alert:
03/23/2022 2:06 pm
Wired and Wireless services interrupted as a result of a power failure do to flooding.
Initial symptoms:
Ticket was put in by Manager on-site because of flooding issue.
Duration:
03/22/2022 1:37 pm - 03/23/2022 2:06 pm
Impact to Mason:
No Wired and Wireless services for this location
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
The building experienced flooding.
Resolution:
Turned off power to our network equipment to prevent shorts.
Prevention:
Have staff readily on-site to work on restoring the network once the power issue is corrected.
STATISTICS
Service Team:
NSOPS