ITS Ticketing System issue with back-end processes
Resolved Alert:
The ITS Ticketing System has been restored to fully operational status. The ITSM Core Team is working with the vendor to determine what the root cause of the issue was.
(READ MORE)Initial Alert:
ITS is experiencing an issue with some back-end systems used for automation in the ITS Ticketing System. We have opened a ticket with the vendor and are waiting on a workaround/fix.
April 05, 2024 3:01 p.m.
If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.
For additional information regarding the outage, please view the After Action Report.