VoIP phone service, Wired Network, Wireless Network
10/03/2018 3:00 pm
Users at Townhouses could not connect to the internet.
10/03/2018 9:52 am - 10/03/2018 3:00 pm
Impact to Mason:
The Townhouses were without internet for the duration of the outage.
Wireless (Wi-Fi) Network, Telephone & Voicemail Services, Banner Admin, Office 365 (Email for Employees), Patriot Web, Virtual Private Network (VPN)
Other Affected Services:
Wired Network, Websites, Windows-based servers, and applications.
ROOT CAUSE ANALYSIS
Bad card in vendor (Cox) equipment.
Card was replaced by Cox and service was restored.