ITS ALERT: Network Outage – University Townhouses

Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
Other, Townhouses
Status: 
Closed
Resolved alert: 
10/03/2018 3:00 pm

The University Townhouses are currently experiencing a network outage.

ITS is working with our Internet Service Provider (Cox) to resolve the issue.

Initial symptoms: 

Users at Townhouses could not connect to the internet.

Duration: 
10/03/2018 9:52 am - 10/03/2018 3:00 pm
Impact to Mason: 

The Townhouses were without internet for the duration of the outage.

Affected Services: 
Wireless (Wi-Fi) Network, Telephone & Voice Mail Services, Banner Admin, Office 365 (Email for Employees), Patriot Web, Virtual Private Network (VPN)
Other Affected Services: 
Wired Network, Websites, Windows-based servers, and applications.
ROOT CAUSE ANALYSIS
Cause: 

Bad card in vendor (Cox) equipment.

Resolution: 

Card was replaced by Cox and service was restored.

Prevention: 

NA

STATISTICS
Service Team: 
NA