Dynamic Forms is Unavailable

August 31, 2022 12:40 p.m.
Outage category: 
Dynamic Forms
Location: 
All Campuses
Status: 
Closed
Resolved alert: 
08/31/2022 12:07 pm

Authentication for Dynamic Forms was not working properly.

Initial symptoms: 

Customers contacted Support Center that Dynamic Forms were not working.

Duration: 
08/31/2022 9:15 am - 08/31/2022 12:07 pm
Impact to Mason: 

Mason offices use Dynamic Forms for many uses. None of those forms were available during this outage.

Affected Services: 
Dynamic Forms
ROOT CAUSE ANALYSIS
Cause: 

Incorrect Certificate update by the vendor.

Resolution: 

Proper certificate installed, service was restored.

Prevention: 

Vendor reviewing their processes.

STATISTICS
Service Team: 
EASD