Wireless Network Outage

Outage category: 
Wireless Network
Location: 
All locations
Status: 
Open
Resolved alert: 
08/29/2019 11:13 am

Wireless connectivity was lost for roughly 10 minutes

Initial symptoms: 

Users reported a lack of connectivity.

Duration: 
08/29/2019 10:25 am - 08/29/2019 11:13 am
Impact to Mason: 

NO wireless connectivity for duration of outage.

Affected Services: 
Wireless (Wi-Fi) Network (eduroam)
ROOT CAUSE ANALYSIS
Cause: 

An engineer was performing routine maintenance and mis-typed a command which caused the wireless outage.

Resolution: 

Once issue was realized, technician fixed error.

Prevention: 

Learning experience for technician.

STATISTICS
Service Team: 
Network Security Engineering.