Wireless Network Outage
August 29, 2019 1:20 p.m.Outage category:
Wireless Network
Location:
All locations
Status:
Open
Resolved alert:
08/29/2019 11:13 am
Wireless connectivity was lost for roughly 10 minutes
Initial symptoms:
Users reported a lack of connectivity.
Duration:
08/29/2019 10:25 am - 08/29/2019 11:13 am
Impact to Mason:
NO wireless connectivity for duration of outage.
Affected Services:
Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause:
An engineer was performing routine maintenance and mis-typed a command which caused the wireless outage.
Resolution:
Once issue was realized, technician fixed error.
Prevention:
Learning experience for technician.
STATISTICS
Service Team:
Network Security Engineering.