Outage category: Wireless Network
Location: All locations
Status: Open
Resolved Alert: Thu, August 29, 2019 11:13 am
Initial Symptoms
Users reported a lack of connectivity.
Root Cause Analysis
Cause
An engineer was performing routine maintenance and mis-typed a command which caused the wireless outage.
Resolution
Once issue was realized, technician fixed error.
Prevention
Learning experience for technician.