MicroStrategy outageDecember 04, 2020 8:21 a.m.
MicroStrategy web access is currently unavailable while Engineers work to correct a server issue. Additional updates will be provided as more information becomes available
Nodus5 server offline and the currently resident VMs being orphaned.
Per the ticket, only MicroStrategy users. The actual impact was broad in that 30+ virtual machines (VM) went off-line including the VM running SiteScope. However, the only ticket actual opened had to do with the MicroStrategy web service not being accessible.
The root cause for the outage was a hardware/driver failure in the Nodus5 server.
Reboot Nodus5 and move orphaned VMs to a different physical host. The MicroStrategy issue was resolved by starting the associated proxy server.
Working with hardware and software vendors to determine root cause of Nodus5 failure – update firmware and drivers, and potentially replace hardware components.