Outage category: Applications, Hardware
Location: All Campuses
Status: Closed
Resolved Alert:
Initial Symptoms
Nodus5 server offline and the currently resident VMs being orphaned.
Root Cause Analysis
Cause
The root cause for the outage was a hardware/driver failure in the Nodus5 server.
Resolution
Reboot Nodus5 and move orphaned VMs to a different physical host. The MicroStrategy issue was resolved by starting the associated proxy server.
Prevention
Working with hardware and software vendors to determine root cause of Nodus5 failure – update firmware and drivers, and potentially replace hardware components.