TeamDynamix Slowness
Resolved Alert:
The ITS Ticket System vendor, TeamDynamix, reports they have resolved the performance issue as of 9:11 this morning. They continue to monitor to ensure performance doesn’t degrade again and are working to determine a root cause of the issue.
(READ MORE)Initial Alert:
The ITS Ticketing System, TeamDynamix, is reporting issues with performance. This affects ITS ticketing services and the customer facing Service Catalog request system. As a result, trying to submit a request via the ITS Service Catalog is impaired currently as well. We will send out an update once we have more information.
May 02, 2022 8:58 a.m.If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.
For additional information regarding the outage, please view the After Action Report.