TeamDynamix Slowness

Resolved Alert:

The ITS Ticket System vendor, TeamDynamix, reports they have resolved the performance issue as of 9:11 this morning. They continue to monitor to ensure performance doesn’t degrade again and are working to determine a root cause of the issue.


Initial Alert:

The ITS Ticketing System, TeamDynamix, is reporting issues with performance. This affects ITS ticketing services and the customer facing Service Catalog request system. As a result, trying to submit a request via the ITS Service Catalog is impaired currently as well. We will send out an update once we have more information.

For additional information regarding the outage, please view the After Action Report.