Outage category: TeamDynamix
Location: All users of TDNext, and possibly users of the Service Catalog
Status: Closed
Resolved Alert:
Initial Symptoms
People contacted Support and ITSM Core that they could not access TDX.
Root Cause Analysis
Cause
The performance issue was the result of a long running logging process which feeds application monitoring and performance information to the TeamDynamix application/web servers. The process caused CPU spikes on several of the application/web servers which slowed the response time of the TDNext application.
Resolution
The process was disabled, which restored performance around 9:08am Eastern on May 2nd.
Prevention
A long-term resolution was put in place during the maintenance window on Tuesday morning, May 3rd.