Array
(
    [_edit_lock] => Array
        (
            [0] => 1584380401:5
        )

    [_edit_last] => Array
        (
            [0] => 5
        )

    [_yst_prominent_words_version] => Array
        (
            [0] => 1
        )

    [show_in_notification] => Array
        (
            [0] => 0
        )

    [_show_in_notification] => Array
        (
            [0] => field_5b73bb207b697
        )

    [status] => Array
        (
            [0] => Resolved
        )

    [_status] => Array
        (
            [0] => field_5b47fa29827c3
        )

    [new_outage_message] => Array
        (
            [0] => ITS is receiving reports of connectivity issues with the Cisco AnyConnect VPN. Engineers are investigating the issue.
        )

    [_new_outage_message] => Array
        (
            [0] => field_5b71b781c537c
        )

    [start_date_and_time] => Array
        (
            [0] => 2020-03-16 10:37:02
        )

    [_start_date_and_time] => Array
        (
            [0] => field_5b634bb5d7f0c
        )

    [status_update_repeater] => Array
        (
            [0] => 1
        )

    [_status_update_repeater] => Array
        (
            [0] => field_5b71b80efbb63
        )

    [e-mail_settings_e-mail_alerts] => Array
        (
            [0] => yes
        )

    [_e-mail_settings_e-mail_alerts] => Array
        (
            [0] => field_5b5ebeb3cd8f5
        )

    [e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => a:1:{i:0;s:19:"ITS Alerts Listserv";}
        )

    [_e-mail_settings_listserv_to_wich_to_post_e-mail] => Array
        (
            [0] => field_5b5ebf07cd8f6
        )

    [e-mail_settings] => Array
        (
            [0] => 
        )

    [_e-mail_settings] => Array
        (
            [0] => field_5b5ebd94cd8f4
        )

    [_jd_tweet_this] => Array
        (
            [0] => yes
        )

    [email_alert_status] => Array
        (
            [0] => 1
        )

    [_yoast_wpseo_focuskeywords] => Array
        (
            [0] => []
        )

    [_yoast_wpseo_keywordsynonyms] => Array
        (
            [0] => [""]
        )

    [_wpt_short_url] => Array
        (
            [0] => https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/
        )

    [_wp_jd_target] => Array
        (
            [0] => https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/
        )

    [_jd_wp_twitter] => Array
        (
            [0] => a:1:{i:0;s:95:"ITS Alert: VPN Connectivity Issue https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/";}
        )

    [_wpt_status_message] => Array
        (
            [0] => This tweet is identical to another Tweet recently sent to this account. Twitter requires all Tweets to be unique.
        )

    [status_update_repeater_0_update_message] => Array
        (
            [0] => A work-around has been implemented. Please be sure to start a new VPN session or restart your device if you continue to experience the issue. 

Engineers are actively working on a permanent solution and an updated alert will be sent out at a later time.
        )

    [_status_update_repeater_0_update_message] => Array
        (
            [0] => field_5b72a358f2ae8
        )

    [status_update_repeater_0_update_date_time] => Array
        (
            [0] => 2020-03-16 11:38:38
        )

    [_status_update_repeater_0_update_date_time] => Array
        (
            [0] => field_5b71b8a556691
        )

    [_wpt_failed] => Array
        (
            [0] => a:5:{s:6:"author";b:0;s:8:"sentence";s:95:"ITS Alert: VPN Connectivity Issue https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/";s:5:"error";s:113:"This tweet is identical to another Tweet recently sent to this account. Twitter requires all Tweets to be unique.";s:4:"code";i:403;s:9:"timestamp";i:1584373158;}
            [1] => a:5:{s:6:"author";b:0;s:8:"sentence";s:95:"ITS Alert: VPN Connectivity Issue https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/";s:5:"error";s:113:"This tweet is identical to another Tweet recently sent to this account. Twitter requires all Tweets to be unique.";s:4:"code";i:403;s:9:"timestamp";i:1584375521;}
            [2] => a:5:{s:6:"author";b:0;s:8:"sentence";s:95:"ITS Alert: VPN Connectivity Issue https://its.gmu.edu/unplanned-outages/vpn-connectivity-issue/";s:5:"error";s:113:"This tweet is identical to another Tweet recently sent to this account. Twitter requires all Tweets to be unique.";s:4:"code";i:403;s:9:"timestamp";i:1584375777;}
        )

    [resolved_text_area] => Array
        (
            [0] => The VPN service is fully restored. We apologize for the inconvenience. 
        )

    [_resolved_text_area] => Array
        (
            [0] => field_5b599c74dc9ef
        )

    [end_date_and_time] => Array
        (
            [0] => 2020-03-16 12:17:56
        )

    [_end_date_and_time] => Array
        (
            [0] => field_5b634c1bd7f0e
        )

)

VPN Connectivity Issue

Resolved Alert:

The VPN service is fully restored. We apologize for the inconvenience.

(READ MORE)

Alert Updates:

A work-around has been implemented. Please be sure to start a new VPN session or restart your device if you continue to experience the issue.

Engineers are actively working on a permanent solution and an updated alert will be sent out at a later time.

Initial Alert:

ITS is receiving reports of connectivity issues with the Cisco AnyConnect VPN. Engineers are investigating the issue.


For additional information regarding the outage, please view the After Action Report.

X
Complete your IT Security Awareness Training
As part of Cyber Security Awareness Month, all faculty and staff should have received notice regarding their required annual IT Security Awareness Training. Please see the email from ITS for details or go to MasonLEAPS to complete your training by Monday, November 15.