VPN Connectivity IssueMarch 16, 2020 12:47 p.m.
03/16/2020 12:17 pm
Customers had issues connecting with the VPN client from off campus.
Clients noticed VPN connections using GENERAL tunnel were having issues.
03/16/2020 10:37 am - 03/16/2020 12:17 pm
Impact to Mason:
Customers trying to make a new connection to the General VPN were not able to connect.
Virtual Private Network (VPN)
ROOT CAUSE ANALYSIS
DHCP configuration mismatch for the General VPN. The correct subnet mask for the General VPN is /19 not /24. The tunnel was oversubscribed causing new connections to drop.
The subnet mask on the VPN tunnel was corrected
Verification of changes made to VPN in future.
Network Security and Engineering