Outage category: VPN
Location: All Campuses
Status: Open
Resolved Alert:
Initial Symptoms
Clients noticed VPN connections using GENERAL tunnel were having issues.
Root Cause Analysis
Cause
DHCP configuration mismatch for the General VPN. The correct subnet mask for the General VPN is /19 not /24. The tunnel was oversubscribed causing new connections to drop.
Resolution
The subnet mask on the VPN tunnel was corrected
Prevention
Verification of changes made to VPN in future.