Outage category: Dynamic Forms
Location: All users of Dynamic Forms
Status: Closed
Resolved Alert:
Initial Symptoms
Login issues and slow response when trying to reach Dynamic Forms.
Root Cause Analysis
Cause
From the vendor: This morning unexpectedly Azure created several new keys for each service which meant as users were logging in passing from one Dynamic Forms Azure property to the next, the key was different, not recognized and the session was dropped.
Resolution
To resolve in the short run, the vendor removed the extra keys so we were back to a single key and users where recognized as they went through their session.
Prevention
Vendor is working with Microsoft on how to prevent future issues.