Outage category: Applications
Location: All users of Microsoft Office 365 services
Status: Closed
Resolved Alert:
Initial Symptoms
Reports of users not being able to reach Office 365 services (Email, sharepoint, etc.)
Root Cause Analysis
Cause
The vendor was performing a service update which caused a problem within their Azure AD service.
Resolution
Vendor resolved the issue and restored services.
Prevention
Vendor found a defect in their code and replaced it