Network Outage – Innovation Hall 1st Floor – A Side

Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
Fairfax Campus, Innovation Hall, 1st Floor A Side floor(s)
Status: 
Closed
Resolved alert: 
08/20/2018 11:06 am

The Innovation Hall, 1st Floor, A-side is currently experiencing a network outage.

ITS is working to resolve the issue.

If you have any questions or concerns, please contact the ITS Support Center at 703-993-8870, or via email at support@gmu.edu.Loss of wired and wireless internet to users.

Initial symptoms: 

Loss of wired and wireless internet to users.

Duration: 
08/20/2018 10:43 am - 08/20/2018 11:06 am
Impact to Mason: 

Part of the 1st floor of Innovation Hall was without internet connectivity.

Affected Services: 
Wireless (Wi-Fi) Network (eduroam)
Other Affected Services: 
Wired Network
ROOT CAUSE ANALYSIS
Cause: 

Contractor working in Telecom Room plugged a portable USB battery into the switch. This caused the supervisor blade in the switch to lose power.

Resolution: 

USB battery was removed and switch rebooted.

Prevention: 

Contractor/Vendor told to speak with NET before plugging equipment in when working in Telecom Room.

STATISTICS
Service Team: 
NA