Intermittent VPN Login Issue

August 29, 2024 1:13 p.m.
Outage category: 
VPN
Location: 
VPN users
Status: 
Closed
Resolved alert: 
08/15/2024 1:20 pm

Customers reported intermittent or slowness when trying to reach DUO to connect to the VPN.

Initial symptoms: 

Intermittent access to new VPN connections.

Duration: 
08/15/2024 11:51 am - 08/15/2024 1:20 pm
Impact to Mason: 

Users had mixed results trying ton connect to the VPN.

Affected Services: 
Virtual Private Network (VPN)
ROOT CAUSE ANALYSIS
Cause: 

There was an issue with one of the Aruba ClearPass subscriber units.

Resolution: 

ClearPass unit was restarted and is being monitored.

Prevention: 

Monitoring of ClearPass subscriber unit. Vendor is reviewing logs to determine issue cause.

STATISTICS
Service Team: 
NSENG, NSOPS