Network Outage – Taylor Hall, Potomac Heights, and Liberty Square (Non-Dorm Network)

February 10, 2025 10:55 a.m.
Outage category: 
Wired Network, Wireless Network
Location: 
Non Student Networks in Taylor Hall, Potomac Heights, and Liberty Square
Status: 
Closed
Resolved alert: 
02/07/2025 5:30 pm

Network connectivity issues for staff in Taylor Hall, Potomac Heights, and Liberty Square.

Initial symptoms: 

Devices seen as down on monitoring systems.

Duration: 
02/07/2025 4:55 pm - 02/07/2025 5:30 pm
Impact to Mason: 

Network connectivity issues for staff in Taylor Hall, Potomac Heights, and Liberty Square.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

A faulty power circuit was identified as the cause.

Resolution: 

Network Engineers switched equipment to a different circuit, and Facilities is working to repair the problematic one.

Prevention: 

Have adequate staffs on-site to response to emergency break-fix

STATISTICS
Service Team: 
Network & Security Operations