CERTIFICATE PROBLEM IMPACTING MASON-SECURE AND EDUROAM WIFI

Outage category: 
Wireless Network
Location: 
All Campuses
Status: 
Open
Resolved alert: 
01/11/2021 2:46 pm

Users received error message ‘unable to connect’ to Mason’s Wifi and eduroam. Some didn’t get any errors at all.

Initial symptoms: 

Users could not log onto Mason Secure or eduroam wireless networks.

Duration: 
01/11/2021 1:10 pm - 01/11/2021 2:46 pm
Impact to Mason: 

Some wireless networks were unavailable to users on campus.

Affected Services: 
Wireless (Wi-Fi) Network (eduroam)
ROOT CAUSE ANALYSIS
Cause: 

The certificates were not originally applied correctly on Clearpass servers.

Resolution: 

The certificates were re-applied and verified and they started to work.

Prevention: 

We verified and did not see any errors with wireless connectivity when migrating over to Clearpass. We will implement a broader test base in the future to identify any issues immediately.

STATISTICS
Service Team: 
NSOPS, NSENG