CERTIFICATE PROBLEM IMPACTING MASON-SECURE AND EDUROAM WIFI
January 12, 2021 7:41 a.m.Outage category:
Wireless Network
Location:
All Campuses
Status:
Open
Resolved alert:
01/11/2021 2:46 pm
Users received error message ‘unable to connect’ to Mason’s Wifi and eduroam. Some didn’t get any errors at all.
Initial symptoms:
Users could not log onto Mason Secure or eduroam wireless networks.
Duration:
01/11/2021 1:10 pm - 01/11/2021 2:46 pm
Impact to Mason:
Some wireless networks were unavailable to users on campus.
Affected Services:
Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Cause:
The certificates were not originally applied correctly on Clearpass servers.
Resolution:
The certificates were re-applied and verified and they started to work.
Prevention:
We verified and did not see any errors with wireless connectivity when migrating over to Clearpass. We will implement a broader test base in the future to identify any issues immediately.
STATISTICS
Service Team:
NSOPS, NSENG