Outage category: Applications
Location: Computers using Remote Desktop Protocol (RDP) for access
Status: Closed
Resolved Alert:
Initial Symptoms
Customers could not reach their desktop computers on campus using RDP.
Root Cause Analysis
Cause
The Remote Desktop Protocol (RDP) failed closed on multiple systems around campus. Advanced Desktop Technologies and the vendor worked to determine the cause of this issue and were not able to find one.
Resolution
Users were walked through turning RDP back on, and an entry added to the Mason Application Catalog that would do this automatically for the user is necessary.
Prevention
As no cause was found, prevention was to create an application that will allow users to re-activate the protocol in case this issue happens again.