Taylor Hall Network Issues
September 02, 2021 3:41 p.m.Outage category:
Wired Network, Wireless Network
Location:
Taylor Hall
Status:
Closed
Resolved alert:
09/01/2021 8:32 am
Users in Taylor Hall were unable to use wired or wireless to access internet.
Initial symptoms:
Users were not able to connect to the internet via wired or wireless services.
Duration:
09/01/2021 8:08 am - 09/01/2021 8:32 am
Impact to Mason:
Users in Taylor Hall were without internet connectivity.
Affected Services:
Network Access
ROOT CAUSE ANALYSIS
Cause:
The fiber link between the distribution switch the user switch failed.
Resolution:
The vendor’s field team dispatched and cleaned the fiber and replaced the optical connectors. Light levels and error count monitored after resolution indicate problem was solved.
Prevention:
Monitoring connection by vendor continues.
STATISTICS
Service Team:
Apogee