Taylor Hall Network Issues

Outage category: 
Wired Network, Wireless Network
Location: 
Taylor Hall
Status: 
Closed
Resolved alert: 
09/01/2021 8:32 am

Users in Taylor Hall were unable to use wired or wireless to access internet.

Initial symptoms: 

Users were not able to connect to the internet via wired or wireless services.

Duration: 
09/01/2021 8:08 am - 09/01/2021 8:32 am
Impact to Mason: 

Users in Taylor Hall were without internet connectivity.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

The fiber link between the distribution switch the user switch failed.

Resolution: 

The vendor’s field¬† team dispatched and cleaned the fiber and replaced the optical connectors. Light levels and error count monitored after resolution indicate problem was solved.

Prevention: 

Monitoring connection by vendor continues.

STATISTICS
Service Team: 
Apogee