Taylor Hall Network IssuesSeptember 02, 2021 3:41 p.m.
Wired Network, Wireless Network
09/01/2021 8:32 am
Users in Taylor Hall were unable to use wired or wireless to access internet.
Users were not able to connect to the internet via wired or wireless services.
09/01/2021 8:08 am - 09/01/2021 8:32 am
Impact to Mason:
Users in Taylor Hall were without internet connectivity.
ROOT CAUSE ANALYSIS
The fiber link between the distribution switch the user switch failed.
The vendor’s field team dispatched and cleaned the fiber and replaced the optical connectors. Light levels and error count monitored after resolution indicate problem was solved.
Monitoring connection by vendor continues.