Network Outage – Research 1- Fourth Floor-B Side
August 05, 2022 9:12 a.m.Outage category:
Wired Network
Location:
Research 1- Fourth Floor-B Side
Status:
Closed
Resolved alert:
08/04/2022 10:08 am
No Wired and Wireless network services
Initial symptoms:
Down device on monitor
Duration:
08/04/2022 9:24 am - 08/04/2022 10:08 am
Impact to Mason:
No Wired and Wireless network services for people on the 4th floor, B-side
Affected Services:
Network Access, Wireless (Wi-Fi) Network
Other Affected Services:
All Wired and Wireless Networks in the impacted location were inaccessible
ROOT CAUSE ANALYSIS
Cause:
Dead UPS that feeds the surge suppressor
Resolution:
Removed the surge suppressor from UPS and connected to a wall outlet
Prevention:
Informed the lab manager to replace the dead UPS.
STATISTICS
Service Team:
NSOPS