Network Outage – Multiple Remote SitesJanuary 20, 2023 7:34 a.m.
Wired Network, Wireless Network, VoIP phone service
9900 Main St., Democracy Ln., Point of View, and Potomac Science Center
01/18/2023 4:25 pm
Remotes sites experienced a loss of network connectivity (Wired and Wireless). This affected Voice over IP Phone Services as well.
Ping failure on network monitoring systems.
01/18/2023 3:45 pm - 01/18/2023 4:25 pm
Impact to Mason:
Loss of Wired, wireless, and VoIP Phone systems.
Network Access, Telephone & Voicemail Services
ROOT CAUSE ANALYSIS
OSPF adjacencies went down between our equipment and the remote site vendor.
Vendor couldn’t narrow down to exactly what happened. All hardware and connection seem to be up. There was also no indication of failure on our end as a few other remote sites were still up and they were connected to the same equipment (router) in Harris Theater.
We leave the ticket open with the vendor for now and continue to monitor for any abnormal behaviors.
NSENG and NSOPS