Multiple customer groups contacted Facilities Infrastructure and Operations reporting issues with connecting in Data or Phone services.
Users experienced a lack of connectivity during the times of the outage.
Unplanned work was being done by a network Engineer, that caused the outage. This work was done before with no issues, but this time it caused a major Network Service Interruption to the University.
Engineers had to roll back the router configuration, to correct the issue.
The Director and Manager has spoken to the Engineer. He is to follow protocol, notify his manager, put an RFC in, get team’s approval, when making any changes no matter how small at all times.