TeamDynamix Slowness

Outage category: 
TeamDynamix
Location: 
All Campuses
Status: 
Closed

Users reported slowness when accessing TeamDynamix.

Initial symptoms: 

Support Center and other groups reporting issues creating, opening, and editing tickets.

Duration: 
10/07/2019 8:45 am
Impact to Mason: 

The ITS ticketing system was slow, but usable.

Affected Services: 
ITS Support Center, Desktop Support, Classroom Support
ROOT CAUSE ANALYSIS
Cause: 

Vendor found that the load on the server was causing an issue.

Resolution: 

Vendor performed maintenance to resolve the issue.

Prevention: 

Vendor related. The vendor is increasing monitoring to help alleviate future concerns.

STATISTICS
Service Team: 
ITSM Tool Core Support Team