Outage category: TeamDynamix
Location: All Campuses
Status: Open
Resolved Alert:
Initial Symptoms
Support Center and other groups reporting issues creating, opening, and editing tickets.
Root Cause Analysis
Cause
Vendor found that the load on the server was causing an issue.
Resolution
Vendor performed maintenance to resolve the issue.
Prevention
Vendor related. The vendor is increasing monitoring to help alleviate future concerns.