Outage category: Wired Network, Wireless Network
Location: Fairfax Campus - Classrooms throughout the Fairfax Campus
Status: Closed
Resolved Alert:
Initial Symptoms
Customers calling stating that they had no internet and some where the computer was not booting up properly and asking them to continue or cancel in recovery mode.
Root Cause Analysis
Cause
Multiple power hits on the Fairfax campus causing the network to go down.
Resolution
Rebooted the Core switch for the Innovation building to get the internet functional again. CaLT visits made to the classrooms to start the projector with a remote or cancel out of the computer being in a recovery mode.
Prevention
Power outage was a result of the power company.