Network Outage – Loudoun Campus
October 31, 2018 12:00 a.m.Outage category:
VoIP phone service, Wired Network, Wireless Network
Location:
Mason at Loudon
Status:
Closed
Resolved alert:
10/10/2018 10:15 am
At approximately 10:00 AM, Loudoun Campus experienced a network outage lasted roughly 15 minutes, until 10:15 AM.
Network Engineers have discovered a link-flap between the two routers and the issue has been corrected.
Initial symptoms:
Loss of wired/wireless connectivity on Loudoun Campus.
Duration:
10/10/2018 10:00 am - 10/10/2018 10:15 am
Impact to Mason:
Loudoun Campus had no internet.
Affected Services:
Wireless (Wi-Fi) Network, Telephone Services
Other Affected Services:
Wired Network
ROOT CAUSE ANALYSIS
Cause:
Link flap between routers caused issue.
Resolution:
Issue causing link flap was determined and fixed.
Prevention:
NA
STATISTICS
Service Team:
Network Operations