Network Outage – Loudoun Campus

Outage category: 
VoIP phone service, Wired Network, Wireless Network
Location: 
Mason at Loudon
Status: 
Closed
Resolved alert: 
10/10/2018 10:15 am

At approximately 10:00 AM, Loudoun Campus experienced a network outage lasted roughly 15 minutes, until 10:15 AM.

Network Engineers have discovered a link-flap between the two routers and the issue has been corrected.

Initial symptoms: 

Loss of wired/wireless connectivity on Loudoun Campus.

Duration: 
10/10/2018 10:00 am - 10/10/2018 10:15 am
Impact to Mason: 

Loudoun Campus had no internet.

Affected Services: 
Wireless (Wi-Fi) Network, Telephone & Voice Mail Services
Other Affected Services: 
Wired Network
ROOT CAUSE ANALYSIS
Cause: 

Link flap between routers caused issue.

Resolution: 

Issue causing link flap was determined and fixed.

Prevention: 

NA

STATISTICS
Service Team: 
Network Operations