Essex Building Network Outage

Outage category: 
Wired Network, Wireless Network
Location: 
Essex Building
Status: 
Open
Resolved alert: 
03/27/2020 8:16 pm

The Essex Building experienced a wired and wireless network outage.

Initial symptoms: 

Monitors showed that the Essex Building switch was down.

Duration: 
03/27/2020 6:43 pm - 03/27/2020 8:16 pm
Impact to Mason: 

Residents in Essex Building were without internet connectivity.

Affected Services: 
Network Access, Wireless (Wi-Fi) Network (eduroam)
ROOT CAUSE ANALYSIS
Cause: 

Hardware failure caused the issue.

Resolution: 

The supervisor card in the building switch was replaced. The new supervisor card  was configured with the saved configuration for the building switch. Network connectivity was restored once card was installed and programmed.

Prevention: 

Maintain a level of spare cards (supervisor and other) on site for quick replacement.

STATISTICS