Essex Building Network OutageMarch 28, 2020 1:25 p.m.
Wired Network, Wireless Network
03/27/2020 8:16 pm
The Essex Building experienced a wired and wireless network outage.
Monitors showed that the Essex Building switch was down.
03/27/2020 6:43 pm - 03/27/2020 8:16 pm
Impact to Mason:
Residents in Essex Building were without internet connectivity.
Network Access, Wireless (Wi-Fi) Network
ROOT CAUSE ANALYSIS
Hardware failure caused the issue.
The supervisor card in the building switch was replaced. The new supervisor card was configured with the saved configuration for the building switch. Network connectivity was restored once card was installed and programmed.
Maintain a level of spare cards (supervisor and other) on site for quick replacement.