NETWORK OUTAGE AT VARIOUS LOCATIONS – FAIRFAX CAMPUSNovember 05, 2019 11:58 a.m.
Wired Network, Wireless Network
11/05/2019 11:05 am
Various buildings on the Fairfax Campus were experiencing intermittent network services.
Customers in various locations on Fairfax campus were reporting intermittent network services.
11/05/2019 10:42 am - 11/05/2019 11:05 am
Impact to Mason:
Some users could not reach any internet services via wired or wireless networks.
ROOT CAUSE ANALYSIS
A line card in the Data Center Perimeter Edge router had a failure.
Line card was reset, services were restored.
Engineers will be monitoring and working with Cisco support, on why the PE router 1 had a line card issue? Also we are in the process of dual fiber connection in those buildings that were affected. Once we run the 2nd fiber connection to those buildings, these type of outages will not be felt by the Mason Community. We will have redundancy to all buildings on Campus.
Network & Security Engineering (NSENG) & Network Security operations (NSOPS)