Intermittent Network OutageSeptember 10, 2021 8:20 a.m.
Wired Network, Wireless Network, VPN
09/09/2021 2:59 pm
Users experienced intermittent connectivity issues.
Network Engineers noticed issues using the VPN, while working on the Firewall with Vendors directions.
09/09/2021 2:48 pm - 09/09/2021 2:59 pm
Impact to Mason:
Users may have experienced intermittent outages, depending on what services they were using at the time the issue occurred.
ROOT CAUSE ANALYSIS
Prepping the new firewall for the upgrade on the Sept 26. Configuring a port Channel in the DR New Firewall, caused a loop, thus causing intermittent network issues.
Engineers removed the port channel removed the loop.
After discussions with the vendor, better test time using after hours, or maintenance.