David King Hall 3rd Floor Network Outage

May 05, 2020 12:39 p.m.
Network Outage affecting King Hall 3rd Floor
Outage category: 
Wired Network, Wireless Network
Location: 
King Hall 3rd Floor
Status: 
Open
Resolved alert: 
05/05/2020 11:36 am

The third floor of David King Hall was without internet services.

Initial symptoms: 

Monitoring showed the switch as down.

Duration: 
05/05/2020 10:45 am - 05/05/2020 11:36 am
Impact to Mason: 

No internet access, wired or wireless, was available on the 3rd floor of David King Hall.

Affected Services: 
Network Access
ROOT CAUSE ANALYSIS
Cause: 

UPS supporting the 3rd floor switch went bad.

Resolution: 

Switch was plugged directly into building power.

Prevention: 

The UPS is being replaced.

STATISTICS
Service Team: 
Network and Security Operations