Partial Outage – Apogee Network
December 05, 2022 12:18 p.m.Outage category:
Wired Network, Wireless Network
Location:
All Residence Halls
Status:
Closed
Resolved alert:
11/29/2022 10:26 am
Internet services unreachable during partial outage.
Initial symptoms:
Users were unable to connect to the network.
Duration:
11/29/2022 10:10 am - 11/29/2022 10:26 am
Impact to Mason:
Users could not get to the internet.
Affected Services:
Residence Hall Network (ResNet)
ROOT CAUSE ANALYSIS
Cause:
Issue with radius server.
Resolution:
Apogee network engineers restarted radius servers and verified connection.
Prevention:
Apogee Network Engineers working with Authentication provider to determine if a fix is required.
STATISTICS