Microsoft Office 365 – Problems Accessing Outlook on the Web (OWA)

Outage category: 
Applications
Location: 
Outlook on the Web (OWA) to access Outlook
Status: 
Closed
Resolved alert: 
12/02/2020 7:10 pm

Users may have been unable to access Outlook on the web.

Initial symptoms: 

First noticed – possible incident description posted by Microsoft; noticed by our engineer

Duration: 
12/02/2020 8:00 am - 12/02/2020 7:10 pm
Impact to Mason: 

Impacted only some users using Outlook on the web (OWA) to access Outlook. They may have been unable to access Outlook.

Affected Services: 
Office 365 (Email for Employees), MasonLive (Email for Students)
ROOT CAUSE ANALYSIS
Cause: 

This service interruption was caused by a recent standard update at the vendor site.

Resolution: 

Vendor implemented the fix and confirmed.

Prevention: 

Not applicable. Service interruption was caused by vendor.

STATISTICS
Service Team: 
Cloud, Compute & Storage Engineering