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Please contact the ITS Support Center if you are still experiencing problems with this service.
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Microsoft Office 365 Intermittent Access Issues

Resolved Alert:

Microsoft has reported that the issue with accessing Microsoft Office 365 services has been resolved. Office 365 employee and MasonLive student services should now be functioning as normal.

Please contact the ITS Support Center if you are still experiencing problems with this service.

(READ MORE)

Alert Updates:

At this time Microsoft believes that the adjustments they made within the Office 365 infrastructure have corrected the Microsoft Office 365 service access issues. The system is currently recovering, and systems are returning to normal functioning. Access to Microsoft Office 365 services should be returning to normal and users should be able to access their accounts. However, some users may continue to experience email delivery delays and may have some issues accessing data within their accounts; emails, attachments, files, etc., as the Microsoft infrastructure continues to recover. This issue could impact both the Office 365 employee and MasonLive student services. More information will be provided as it becomes available.

Microsoft is continuing to work on the intermittent issues with connecting to Microsoft Office 365 services. At this time they believe they have identified the cause of the problem and are making adjustments within their systems to correct the issue. While access to Microsoft Office 365 services may begin to improve, until this issue is fully resolved, users may continue to experience difficulties connecting to Microsoft Office 365 services, Email, Calendar, Skype, etc.. Additionally, those who are able to access their account may continue to experience delays in email delivery. This issue could impact both the Office 365 employee and MasonLive student services. More information will be provided as it becomes available.

Microsoft is continuing to work on the intermittent issues with connecting to Microsoft Office 365 services. Microsoft believes they may have identified the cause of the issue and are working on a fix. Users may continue to experience difficulties connecting to Microsoft Office 365 services, Email, Calendar, Skype, etc.. Additionally, those who are able to access their accounts may notice delays in email delivery. This issue could impact both the Office 365 employee and MasonLive student services. More information will be provided as it becomes available.

Initial Alert:

Microsoft has reported that starting at approximately 9:30 AM UTC on Friday, July 19, 2019, some users may experience difficulties connecting to Microsoft Office 365 services, Email, Calendar, Skype, etc.. Microsoft is currently researching the cause of the issue. This issue could impact both the Office 365 employee and MasonLive student services. More information will be provided as it becomes available.