TeamDynamix Email Issue

Resolved Alert:

This issue was resolved.

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September 30, 2020 8:00 a.m.

Initial Alert:

The ITS Ticketing System, TeamDynamix, is currently experiencing issues with email replies to tickets. Some email replies are being added to tickets, other are not. We are working with the vendor to determine what is causing this issue. If you are not sure if your email was received properly by the system, you can log into https://gmu.teamdynamix.com/TDClient/33/Portal/Requests/TicketRequests/ to see your tickets. There you can add comments, attachments, or approve requests.

September 29, 2020 12:00 p.m.

For additional information regarding the outage, please view the After Action Report.